Activities

Navigate to Administration → Other → Activities to view or troubleshoot issues related to executing IT services.

Each IT Service execution shows the following information:

• Details - basic details about the IT Service execution

  • Project
  • Executed by
  • Started at
  • Completed at

• Inputs - inputs provided by end users

• Request - all details used for executing the REST API call

  • Method
  • URL
  • Secret
  • Body
  • Headers

• Response - HTTP response returned from REST API call

Audit Log

Navigate to Administration → Other → Audit Log to view audit logs of captured events by recording who performed an activity (empty if it was a system change), what activity, and how the system responded.

Example:

NPS & Feedbacks

Navigate to Administration → Other → NPS & Feedback to see and manage user feedback.

Net promoter score is a widely used market research metric that typically takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.

Quick Links

Quick Links help you to manage sidebar navigation links (typically led to other systems) as a quick navigation for your end users.

Navigate to Administration → Add Link to create a new quick link.