Integration Templates
Navigate to Administration → Templates → Integrations to manage integration templates.
Integration templates helps you to define and manage integration definitions. An integration in Serviceboard is represented by a system (e.g. Jira Cloud, Sharepoint, MS Teams or any other system that provides REST API).
As the name describes, we are defining a system in general (e.g. Jira Cloud), not a specific instance of Jira Cloud yet.
This way, you can have just one integration definition and reuse it for as many systems or environments of the same type as you need, without reinventing the wheel again.
Same as enterprise projects, you can define terms of use for integration templates. In larger organizations the systems are owned and managed by different internal groups and each group has their own terms of use they require to agree with by their users before they allow them to access and use it.
Icons of integration templates are displayed in the catalog of associated services for end users.