General

Base URL

This is the base URL for the frontend application. All links created (for emails etc.) will be prefixed by this URL.

Organization name

The name that will be shown in the top menu

Enable manager approval functionality

Enable this setting if you want to enable functionality to require user manager approval for selected services or bundles before its provisioning (this is controlled on individual services / bundles).

Require manager of manager approval

By default the manager approval is required only for team members, not for line managers. Enable this setting if the manager approval is also required for line managers.

Hourly labor cost

The average labor cost per hour to calculate amount of saved money by executing services.

JWT expiration time

The number of hours it takes for Bearer tokens (issued for every user on authentication to Serviceboard) to expire. Default is 24 hours.