Service Provisioning

In this tutorial we will provision a first IT service. For this tutorial, we will be provisioning a new Jira Cloud Project.

Instructions

1. Create a new Serviceboard Project

Serviceboard projects represent organizational, divisional, team, individual (or other) spaces where you provision your IT services.

Note

Only privileged users with the role of Project Creator can create Serviceboard Projects.

  1. Navigate to Home→ New project. welcome.png welcome.png
  2. Fill in the project details:
  • Name: My project
  • Key: mp (autogenerated by default)
  • Project Category, Description (optional) project-details.png project-details.png

2. Provision a new IT Service

  1. Navigate to Home → Jira Cloud Project → Get jira-project.png jira-project.png jira-project2.png jira-project2.png
  2. Select a Serviceboard Project, where you want to provision your IT service. In our tutorial, we will you the project we created in the previous step. jira-project-select.png jira-project-select.png
  3. Continue to the next step and fill in the following attributes:
  • Name: e.g. My Jira Project
  • Project Type: Business
  • Project Template: Project Management
  • Key: MJP
  • Lead: e.g. SB User jira-project-form.png jira-project-form.png
  1. Continue to the last step and confirm the provisioning of the IT service by clicking the Submit button. jira-project-result.png jira-project-result.png

3. Monitor the progress

  1. After you submitted the form in the previous step, you are redirected to My Activities page, where you can monitor progress of provisioning for the IT service.
Info

You can still edit the inputs you entered in the previous steps. This is common if the provisioning of the IT service fails due to validation issues (e.g. the project name or key is taken). So instead of provisioning the IT service from the beginning, you can only change the impacted attributes.

my-activities.png my-activities.png

  1. Once the IT service is provisioned, you will see the green progress bar with 100% completion. To visit your newly created Jira Cloud Project, click on the icon on the right side of the progress bar. my-activities2.png my-activities2.png IT Services are executed every 1 minute by default, unless changed by IT Administrator.